FREQUENTLY ASKED QUESTIONS
FAQs
What qualifications do you have?
Cozette, owner of Cozmic Health is a Registered Nurse with the Nursing and Midwifery Council (NMC) and has specialised training in phlebotomy. Cozette is also certified in basic life support.
Are you insured?
Yes, we are fully insured to provide mobile phlebotomy services.
How experienced are you in phlebotomy?
Cozette has extensive experience in mobile phlebotomy, including working with a provider for insurance-related blood draws. Cozette’s background also includes post-operative care units in NHS and private hospitals.
Do you work alone?
For the safety of all parties involved, Cozette travels with a support person who acts as a driver. This ensures an uninterrupted focus entirely on providing quality care and a quick response in case of any emergencies.
What areas do you serve?
We provide mobile phlebotomy services in Leeds and surrounding areas. If you’re unsure if we cover your area, please contact us.
How does the booking process work?
Booking is simple! You can use our online scheduling system Calendly, or contact us directly to set up an appointment. We’ll confirm the details and any specific requirements before the visit.
What types of payment do you accept?
We offer flexible payment options for your convenience. You can pay before your appointment, or use cash or card on-site at the time of service. Please note that as we offer a variable service, we discuss prices directly with our clients. For individuals within our service area of Leeds prices start at £40 without mileage costs.
Do you accept insurance?
While we don’t bill insurance directly, we can provide you with a detailed receipt for submission to your insurance company for potential reimbursement.
Privacy and Safety
Your health and privacy are our top priorities. Being NMC registered, we adhere to strict professional standards and confidentiality protocols. All patient information is handled in compliance with data protection regulations.
Our safety measures include:
- Use of sterile, single-use equipment for all blood draws
- Strict adherence to hygiene protocols
- Proper handling and transportation of all samples
- Basic life support certification for emergency situations
- A support staff member/driver for additional safety and quick response
Booking Process
- Choose Your Appointment: Use our online booking system HERE or contact us directly to select a date and time that works for you.
- Provide Details: Let us know the reason for your blood draw and any specific requirements.
- Confirmation: We’ll confirm your appointment and provide any necessary pre-appointment instructions.
- Day of Service: Our team (myself or other staff member and in some cases a support staff member) will arrive at your location at the scheduled time.
- Post-Service: We’ll ensure proper handling of your sample and provide you with any necessary follow-up information.
Payment Options
We strive to make our services as accessible and convenient as possible. To that end, we offer multiple payment options:
- Online Payment: Once your needs have been discussed and you accept the price quote given, you’ll be sent a secure link you can use to make payments online if you so wish.
- Card Payment: We accept major credit and debit cards on-site at the time of service.
- Cash: Cash payments are also accepted on-site.
All payments are processed securely, and you will receive a detailed receipt for your records.
Cancellation Policy
We understand that plans can change. If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may incur a late cancellation fee.